Shipping policy

FOR UK ORDERS, PLEASE ALLOW 3-5 BUSINESS DAYS FOR PRODUCT ARRIVAL ONCE SHIPPED AND 1-3 WEEKS INTERNATIONALLY (SUBJECT TO DELAYS). WE POST FREQUENT SHIPPING UPDATES (AND DELAYS IF APPLICABLE) ON OUR INSTAGRAM.

WHEN PRE-ORDERS ARE OPENED, PLEASE ALLOW ADDITIONAL TIME FOR PRODUCTION AND SHIPPING TO BE COMPLETED. WAIT TIMES MAY VARY BETWEEN 4-9 WEEKS. DELAYS ARE MORE COMMON WHEN PLACING A PREORDER. IF WE SURPASS THE ESTIMATED TIME, YOU MAY REQUEST A REFUND.

WE DO OUR BEST TO SEND OUT ALL ORDERS IN A TIMELY MANNER. ONCE AN ORDER HAS BEEN PROCESSED, IT CAN NOT BE MODIFIED OR CANCELED.

IF YOUR ORDER IS RETURNED TO SENDER FOR ANY REASON, WE CANNOT ACCEPT RESPONSIBILITY. IF YOU NEED THE PACKAGE RESHIPPED, YOU WILL NEED TO PURCHASE A LABEL AND PROVIDE IT TO US VIA EMAIL (CONTACT FICTIOND3PT@GMAIL.COM).

DUTIES AND IMPORT TAXES:

UK: NO DUTIES OR IMPORT FEES APPLY.

EU: OUR ORDERS SHIP FROM NORTHERN IRELAND, SO EU CUSTOMERS SHOULD NOT BE CHARGED CUSTOMS OR IMPORT FEES ON DELIVERY.

USA: US DUTIES ARE CALCULATED AND PAID AT CHECKOUT, SO THERE ARE NO EXTRA CHARGES ON DELIVERY.

REST OF EUROPE (INCLUDING SWITZERLAND AND NORWAY), JERSEY AND GUERNSEY: YOU MAY BE CHARGED IMPORT TAXES, DUTIES OR HANDLING FEES BY YOUR LOCAL CUSTOMS ON DELIVERY. THESE ARE OUT OF OUR CONTROL AND WE ARE UNABLE TO COVER THEM. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE BEFORE PURCHASING.

WE ARE NOT LIABLE FOR ANY PACKAGES THAT ARE LOST OR STOLEN DURING SHIPMENT. ONCE A PACKAGE HAS BEEN SCANNED IN BY A POSTAL PROVIDER, IT IS UNDER THEIR JURISDICTION AND IS NO LONGER OUR RESPONSIBILITY.

IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE OPEN AN INVESTIGATION WITH YOUR CARRIER.